Hilton Hotel engaged StarLED Technology to manage the cleaning of a main ballroom chandelier that had been in place for close to 20 years. The fixture dated back to the Mandarin Orchard days and required careful handling due to its age, structure, and condition.

Originally, a specialised cleaning company was engaged to carry out the work based on a schedule confirmed by hotel management. The scope and timeline were planned to minimise disruption to hotel operations.

Shortly before the scheduled works, the cleaning company requested a last minute postponement to January. With dates already locked in and operational plans in place, rescheduling was not feasible.

StarLED Technology took full ownership of the situation and executed the cleaning in house as part of our service recovery commitment.

Our team reorganised promptly and carried out the cleaning using commercial grade solutions formulated specifically for glass surfaces, together with lint free cloths to prevent residue and micro scratches. The chandelier was cleaned section by section without dismantling or compromising the original fittings.

The entire project was completed in 4 days, including work through the Christmas period. For comparison, the original external quotation was 10 days.

This project reflects our approach to service quality: taking responsibility when plans change, maintaining high technical standards, and delivering on our commitments without passing operational risk back to the client.